What Customers Want

What customers want are things that customers typically desire but do not necessarily need.
o It is value for their money and/or effective, efficient service.
· Following are seven common things that customers want and expect if they are to keep doing business with you and your organization:
o Personal recognition
§ This can be demonstrated in a number of ways, such as sending thank-you or birthday cards, returning calls in a timely fashion, etc.
o Courtesy
§ Basic courtesy involves pleasantries such as “please” and “thank you,” as there is no place or excuse for rude behavior in a customer service environment.
o Timely service
§ A customer service professional should provide prompt yet effective service.
§ They should work diligently to stay on schedule and at least explain when delays do occur, so the customer understands the reason for the wait.
o Professionalism
§ Customer service personnel should take pride in their work and exemplify ethics.
o Enthusiastic service
§ Deliver service with a smile, offer additional services and information, and take the time to give extra effort.
o Empathy
§ As a service provider, one should make every effort to be understanding, and to provide appropriate service.
§ A common strategy for showing empathy is the feel, felt, found technique—a process for expressing empathy and concern for someone and for helping that person understand that you can relate to the situation.
o Patience
§ As a service provider, by suppressing the desire to speak out or react emotionally, you serve the customer professionally, and end the contact sooner.
Question:
1. A customer comes into the store to return headphones they bought a few days ago. One of the earbuds is not working and continually powers on and off. They spoke to someone on the phone who said they did not know how to fix the problem and to come in and speak to a sales representative. The customer is quite upset, and now impatient, because they didn’t get the answers while at home when they first called. They are thinking of just returning the headphones, getting a refund and leaving. How do you help the customer?
2. A customer is seeking help finding a product, they are not sure of the name, they saw a commercial on YouTube about it. They explain what the product is and what it does but are not sure where to find it in the store. They are not even sure you have the product they want but, since you are a big store, they think you should. The issue is, you are busy in your area, with one person on the phone on hold and another person standing waiting for help as well. What steps do you take to solve this customer’s problem?

My Homework Nest
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.