Quality Management Plan

1.1 Purpose of the Quality Management Plan
Instructions: Provide the purpose of the Quality Management Plan. This document should be tailored to fit the particular project needs. Identify which project(s), product(s), and/or the portion of the project life cycle that are covered by this plan and the overall quality objectives for this project.
Business is Event Planning
1.1 Purpose of the Quality Management Plan
Instructions: Provide the purpose of the Quality Management Plan. This document should be tailored to fit the particular project needs. Identify which project(s), product(s), and/or the portion of the project life cycle that are covered by this plan and the overall quality objectives for this project.
2. Assumptions/Constraints/Risks
2.1 Assumptions
Instructions: Describe any assumptions or dependencies regarding the project quality approach. These may concern such issues as: quality standards, scheduling audits, etc.

2.2 Constraints
Instructions: Describe any limitations or constraints that may have a significant impact on the quality approach.
2.3 Risks
Instructions: Describe any risks associated with quality management of the project and proposed mitigation strategies.
3. Quality Management Approach, Planning & Overview
3.1 Quality Planning
Instructions: Identify which quality standards are relevant to the project and how to satisfy them. Identify and define appropriate quality metrics and measures for standards for project processes, product functionality, regulatory compliance requirements, project deliverables, project management performance, documentation, testing, etc. Identify the acceptance criteria for project deliverables and product performance.
3.1.1 Define Project Quality
Instructions: Identify quality standards and expectations for customers, the project, organization and federal regulations, define customer and project goals, quality standards, critical success factors, and metrics for which to measure success, and outline acceptance criteria for project deliverables and product performance.
3.1.2 Measure Project Quality
Instructions: Describe how quality will be determined and measured. Identify critical success factors and metrics for measuring success against prescribed quality objectives and standards. Identify acceptance criteria for project deliverables and product performance. Identify desired metrics and related monitoring processes for which to measure quality standard, develop a plan for measuring quality, define methods of data collection and archiving, and document timeframe for measurement and metrics reporting.

3.1.3 Quality Objectives and Standards
Instructions: Identify the quality goals and objectives of the customer, project, organization, and stakeholders, as applicable. Identify the quality standards for project processes (e.g., product functionality, regulatory compliance, project deliverables, project management performance, documentation, testing, etc.), and describe how they will be satisfied.

3.1.4 Organization, Responsibilities and Interfaces
Instructions: Describe the primary roles and responsibilities of the project staff as it relates to the practice of Quality Management for the project. Indicate responsibilities for activities such as mentoring or coaching, auditing work products, auditing processes, participating in project reviews, etc.
Table 1: Quality Roles and Responsibilities
Name
Role
Quality Responsibility

3.2 Methods and Tools
Instructions: Describe the methods, processes, tools and techniques that will be used for quality management, and how they will integrate with other project processes (e.g., contract management, staffing management, communication management, decision analysis and resolution, cost management, subcontractor management, project monitoring and control, risk management, etc.). As appropriate, refer to the Project Management Plan (PMP) and/or any applicable subordinate plans that may exist (e.g., Staffing Management Plan, Communication Management Plan, etc.).
Table 2: Quality Management Processes
Quality Process
Tools & Techniques

3.3 Tools, Environments and Interfaces
Instructions: List and define the data elements and the quality tools that will be used to measure project quality and level of conformance to defined quality standards/metrics.
Table 3: Quality Tools
Quality Tool
Description

4. Quality Assurance
Instructions: Identify and define those actions, operational techniques, activities and metrics to measure them, that provide the confidence that project quality is in fact being met and has been achieved. Relate these actions to the quality standards defined earlier in the planning section of this document.

4.1 Assessments, Reviews & Audits
Instructions: Identify the product reviews, process audits, and other assessments that will be conducted during the project’s life cycle to ensure quality objectives and standards are met. Identify the specific types of assessments, reviews, and audits, who are involved in them, the frequency that they occur, and the types of events that trigger them.
4.2 Quality Analysis
Instructions: Describe the process for analyzing quality data, documenting opportunities for improvement, and applying what was learned from quality analysis to eliminate gaps between current and desired levels of performance.
4.3 Improve Project Quality
Instructions: Analyze quality data, document opportunities for improvement and apply what was learned from quality analysis to eliminate gaps between current and desired levels of performance.
4.4 Quality Control
Instructions: Identify those monitoring and controlling actions that will be conducted to control quality throughout the project’s life. Define how it will be determined that quality standards comply with the defined standards outlined earlier in this document. Identify owners of ongoing monitoring and improvement of project processes.
4.5 Corrective Actions
Instructions: Describe the process and procedures by which anomalies and problems will be recorded, tracked, resolved, and reported. Also, identify the process by which project processes may be reviewed and modified to maximize quality. Describe how corrective actions will be identified and communicated to the project team and stakeholders, how corrective action plans will be monitored, and who is responsible for assigning and executing the corrective actions.

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