The manager is a management, isn’t it? Describe the similarities and unique differences between being a manager in general and being a retail manager. As a part of this, conduct a phone or video interview with a retail manger and find out some of the following:
- Who is responsible for employee scheduling?
- How far in advance is the schedule made?
- How are peak periods (hours, days, or seasons) planned for?
- What happens when an employee calls in sick at the last minute?
- How are associates trained? What are the criteria for evaluation?
- How often are they evaluated?
- If there is no commission system, are any incentive programs offered? Give an example of a specific program or project used by the store to boost employee morale and productivity.
- What are the procedures for approaching a suspected shoplifters?
- What roles do sales associates and executives play in the security programs?
- What is this retailer doing well in terms of security and loss prevention, and in which areas should it improve its policies?
Write at least a 1500 word document that presents your findings.
Your research must also include at least 3 additional academic (e.g., journal articles) resources in addition to your textbook to support your conclusions.
Format your paper consistent with APA guidelines:
Introduction and Conclusion
Main Headings for each section of the Minor Project
APA Citations: (all direct quotes must include the page or paragraph numbers)
- Retailing Management, (Boston, MA: McGraw-Hill Irwin, 9th edition, 2014), Michael Levy and Barton Weitz, ISBN: 9780077512378
- APA 6th Edition Publication Manual of the American Psychological Association, (2009), American Psychological Association, ISBN 978-1-4338-0561-5. Available through http://www.apa.org/pubs/books/4200066.aspx