Discuss each of these factors and their actual or potential relevance to what happened.

In mid-2000, the Firestone Tire Company issued a recall of some of its tires – those mounted on certain

sport-utility vehicles (SUVs) of the Ford Motor Company. This was done in response to reports that tire

treads on some SUVs separated in use, causing accidents, some of which involved fatal injuries as

vehicles rolled over.

At first, Firestone denied there was a problem with its tires, but it issued the recall under pressure from

consumer groups and various government agencies. All of the tires in question were produced at the

same tier plant, and there were calls to shut down that facility. Firestone suggested that Ford

incorrectly matched the wrong tires with its SUVs. There was also the suggestion that the shock

absorbers of the SUVs were rubbing against the tires, causing or aggravating the problem.

Both Ford and Firestone denied that this had been an ongoing problem. However, there was a public

outcry when it was learned that Firestone had previously issued recalls of these tires in South America,

but had not informed officials in other countries. Moreover, both companies had settled at least one

lawsuit involving an accident caused by tread separation several years earlier.

This case raises a number of issues, some related to possible causes, as well as ethical issues.

1- Discuss each of these factors and their actual or potential relevance to what happened.

a.Product design

b.Quality control


2- make an introduction , analysis and conclusion paragraphs about this short case

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