Discuss what it is and how organizations use balanced scorecards. Discuss any alternative methods organizations use instead of the balanced scorecard and why they would use these methods over the balanced scorecard.
Course: Operational Excellence
Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond.
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-4987-7575-5
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