Customer Relationship Management

Instructions: After reading this weeks material, address the following:

– How does employee training and motivation affect customer enhancement?

– What role does store lay-out and merchandising play?

Instructions: Your initial post should be at least 250 words. Please respond to at least 3 other students. Responses should be a minimum of 100 substantive words.

forum and assignment for both ENTR and RTMG course



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