ABC Company, Inc., has been in existence for 10 years. It has 50 employees and currently only one location. ABC Company manufactures one product: widgets. It has managed to stay in business by holding onto a small portion of the widget market, but it is far from the market leader. Over the last five years, ABC Company’s market share has stayed more or less stagnant. The president of the company is an older gentleman who mostly works from home. He makes decisions through meetings with his managers over the phone and is rarely seen at the company. Mid-level managers don’t have much contact with each other and basically focus exclusively on their individual departments. The rest of the staff members are very distrustful of management, and there has recently been a lot of turnover. Outside of interoffice griping, there is rarely any company wide communication.
Recent economic developments and technological advances in the widget industry have resulted in a greater demand for widgets in emerging markets, as well as in the United States. In order to stay competitive, ABC Company is considering expanding its operation globally. ABC has come to you, an expert on organizational change, for consulting advice.
Identify and describe ABC Company’s Eight Dimensions of Organization Capacity for Change (OCC). For each of the eight dimensions, identify its significance to the organization and whether or not you believe it is essential to OCC. Support your positions with examples. As you review the case study, answer the following elements:
List each Dimension of Organization Capacity for Change, and provide a description for each.
Identify the significance of each dimension to the organization, including examples.
Identify the rationale for why each dimension is essential to the organization, including examples.
Using your research from the Module Five Case Study, what advice would you provide in order to better position ABC to successfully implement
one of the solutions you recommended?
Describe how accountability and innovation could affect the company’s ability to successfully implement change