Apply PDCA cycle for improvement

In an eight-county rural provider of counseling services, it takes nine days from a patient’s first phone call until he is assessed for treatment. A company executive notices that only 71% of scheduled patients show up for their assessments. The executive writes this as “It takes nine days to get an assessment and only 71% of patients show up.“

Apply PDCA cycle for improvement. for example:

plan (mention i plan to……, i hope this procedure……, and steps to execute)

do( mention what did you observe)

check( mention what did you learn, and did you meet the measurement goal)

act ( what did you conclude from this cycle)