IT Department Training Manual Assignment | Online Assignment

Title of Paper

Your Name

Rasmussen College

COURSE#: Course Title

Instructor’s Name

July 15, 2019

 

IT Department Training Manual

Case Scenario

In certain cases, your technicians might be off-site and might require processes that are sensitive to the challenges of working in the field. Document a comprehensive training guide for field analysis that addresses installation and troubleshooting:

For your installation guides, you will need to consider:

1.) Hardware and software specifications of the PCs you are encountering in the field

 

 

 

 

2.) The customer’s own specific procedures.

 

 

 

 

3.) Best practices for data protection in the field.

 

 

 

 

4.) Suggested maintenance tasks for the customer’s consumer and enterprise systems.

 

 

 

 

5.) Troubleshooting consideration for working in the field. Discuss the tools you would need while working offsite.

 

 

 

 

 

dule 04 Course Project – Processes for Working in the Field

Scoring Rubric:

Criteria	Points
Document a comprehensive training guide for field analysis that addresses installation and troubleshooting:
Hardware and software specifications of the PCs you are encountering in the field	10
The customer’s own specific procedures.	10
Best practices for data protection in the field.	10
Suggested maintenance tasks for the customer’s consumer and enterprise systems.	10
Troubleshooting consideration for working in the field. Discuss the tools you would need while working offsite.	10
Total	50

 

 

 

References

Author’s Last Name, First initial. Middle initial. (Year). Title of article. Journal Title, Volume Number(Issue number), Page numbers. Retrieved from http://URL for journal home page OR database permalink You should use NoodleTools to create and format your reference page then export to Word, copy and paste here.